hi, i've been with airbnb for a number of years and had enjoyed the experience up until yesterday when a hostile party, very likely
with drug addiction issues (think crystal meth / marijuana) trashed my family home in an act of hostility. i want to begin by saying
i am not anti-capitalism, therefore i am not anti-CEO nor anti senior management. Having said that, from what i can see of your
company that's wrong, first of all you seem to outsource your phone calls to the Philippines. I would never recommend this to anyone
because i have always found Filipino customer service to be horrible. I imagine as airbnb is headquartered in san francisco, anyone
that dislikes hilary clinton and (many aspects) of the democrat party would be subject to considerable bigotry by yourselves on an
individual level. However i am not reaching out to you as an individual but as a family member whose house has been trashed by
drug addicts that your company enables. it is going to cost me time and effort to create a stink and a warning for future people like
myself who might end up being victimized by airbnb. Seeing that talking to airbnb is worse than a bad joke (kind of like Hilary Clinton),
obviously i tried emailing them. A similar problem ensues, airbnb written service seems to be based in socialist europe with their
deep nihilism and skepticism of anything pro-active/optimistic seeming (think eurotrash). Maybe you guys should give up living in america and
consider moving to europe permanently too. Maybe you'd fit right in there with some bongo drums and marijuana.
Or even just try messaging airbnb 'support' in writing with a problem like mine, real or assumed, and see
how far it gets you. This then is a question of competency, if your verbal and written support is incompetent, i can only assume your
management is incompetent, especially as it is based in san francisco, a city that encourages and prolongs homelessness, just like in
europe. anyway, if you are not complete imbeciles and have any actual interest in SERVICE then please go ahead and help me resolve my
issue. In fact, there are several issues: my 'guest' may be a danger to themselves and their children (if any) - can you call NSW police in
Australia and the NSW department of family services to see if your 'guests' children are at risk of serious harm from their druggie parents?
Can you compile a list of media people for me to call to denounce your stupor and incompetence? Who is going to pay for my expensive
broken stove top and the four hours plus of cleaning i had to do? my scratched floor and the psychological damages caused?
If you're not interested in taking responsibilities for your actions, why don't you go and sleep with the numerous homeless people there
in san francisco? are you insane?
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