Airbnb review for Joni

Jonic can vandalize your apartment causing serious property damage then play the innocent victim somehow then threaten you with she 'knows people in Sydney', refuse to pay for damages without insulting you and somehow gloating about her sob stories, ruining your life for the sake of a 'great yarn with her legendary mates' no doubt. And what is amazing is Airbnb is so incompetent, they cannot IMMEDIATELY send the email below as they should but actually they prioritize ENABLING Joni's sociopathic attack on your cherished home with her neverending 'mateship' consisting of threats and insults and lies. Try emailing Airbnb CEO and his top lieutenant aisling.hassell@airbnb.com; brian@airbnb.com; brian.chesky@airbnb.com

To ask them if they are all there (mentally). After years of success and great experiences on Airbnb on a different listing: NEVER AGAIN. They don't have a proper disaster resolution process in place and will actually enable hostile, confused people like Joni run a kangaroo clown court on your life for some obscure psychology and grievances that will absolutely leave you reeling. Airbnb just is not competent. They don't understand that service drives profit. They don't appreciate the service hosts provide. Airbnb cannot be trusted and will actually 'warn' you as you express inevitable indignity when wrecking balls come along. Airbnb enables troublemakers.


Norah, Oct 11, 06:25 PDT:

Hi Benjamin,

Thank you for reaching out to us. My name is Norah, and I'm a High Value Claims specialist with Airbnb. I'll be your point of contact throughout the processing of this case and will be helping with the property damages you are claiming for.

First of, I am really sorry about what you have experienced with that reservation. I am here to help as much as I can !

I thank you very much for the list of the damaged items you are claiming for and the photos you have provided regarding the broken induction stove, rubber and shelf. It will be very helpful regarding our investigation.

Before we can remit payment to your account for any damages, we must be able to establish with our own accounting department, that we have fairly assessed the damages and associated repair costs. Consequently, invoices, receipts, and quotes must display a full breakdown of costs with tax, labour, shipping, and materials listed as separate line items.

To be able to better assist you, I would kindly ask that you provide the following:

- Detailed photo of the floor damage and house left filty by your guest

Additionally, please provide at least one of the following for each item that you are requesting for reimbursement:

- Original purchase receipts for any missing/damaged items
- Web links to like-kind items
- Website showing average cost of service to repair or replace the item
- Estimate or Invoice on company letterhead
- Screenshot of online purchase/shipping confirmation that includes date of original purchase and price of each item

We request that you file a police report that includes a Lost Property Report with your local authorities regarding the reported theft of your keys, and include a copy of the official report in your Host Guarantee payment request form or in a direct reply to this email. Should any investigative body or other agency require additional information from us with regard to this user, please refer them to our Law Enforcement Portal: www.airbnb.com/lert.

Many thanks for your patience and cooperation during this process, as I know it can be long and stressful. Again, I am here to help.

Please submit the requested documentation by the 16th of October. If you need more time to gather it, please communicate how much time you think you might need.

Should you have any questions or concerns, just reply to this message.

Best,

Norah
www.airbnb.com/help